Blackboard Learn 9.1 Troubleshooting Tips

General Browser Issues:

Get a Fresh Start - Close all the internet browser windows – sometimes it’s just helpful to let your browser get a fresh start!  You might want to restart your computer as well.

What browser and version are you using? Check that you are using a browser supported by Blackboard Learn 9.1 SP 13.

Try using an alternate supported browser - There are many settings and software configurations that can cause one supported browser to work better than another on your computer.  Internet Explorer, Firefox, Chrome and Safari have several supported browser versions.

Troubleshooting Java Issues in Blackboard - having problems with the Chat Tool? Uploading files from your computer? Opening the HTML Editor?

Internet Explorer blocks my file downloads - see instructions

Problems with eRaider, the network, or other technical difficulties!  IT Help Central is available to assist with eRaider sign-in problems, browser errors, and other technical difficulties you may encounter.  For technical assistance, please contact IT Help Central at (806) 742-HELP, email them at, or visit the IT Help Central website.


Tips for Success when taking a test in Blackboard:

Be aware that if you close your browser, the TIMER continues counting down.

Save the answers as you progress through the test.

Do NOT at any time click the browser Back or Forward buttons.

Do NOT at any time click the browser Refresh button.

Use caution when taking a Blackboard test on a computer using WiFi (wireless). Use a computer that is connected to the internet with a network (Ethernet) cable if at all possible.

Do NOT take the test on any type of mobile device (i.e. phone or tablet).

Always take a test on a computer with a supported browser! Check for supported browser versions here.

Make sure to click the Save and Submit button only once, then wait to see the submission confirmation page before leaving the screen.

Contact your Instructor immediately if you encounter any difficulties!