Blackboard Learn 9.1 Student Support @ Texas Tech
If you have a question or encounter difficuties with the content (tests, assignments, discussions, opening content links, etc.) of a Blackboard course, please contact the Instructor of the course first. The instructor is the only person who can resolve many of these issues.
Many problems in Blackboard are related to Java and unsupported browsers. Read some troubleshooting tips to help you resolve many common issues. Also, check that you are using a browser that is supported by Blackboard Learn 9.1 SP 11.
Tips for success when taking a Blackboard Test:
Be aware that if you close your browser, the TIMER continues counting down.
Save the answers as you progress through the test.
Do NOT at any time click the browser Back or Forward buttons.
Do NOT at any time click the browser Refresh button.
Use caution when taking a Blackboard test on a computer using WiFi (wireless). Use a computer that is connected to the internet with a network (Ethernet) cable if at all possible.
Do NOT take the test on any type of mobile device (i.e. phone or tablet).
Always take a test on a computer with a supported browser! Check for supported browser versions here.
Make sure to click the Save and Submit button only once, then wait to see the submission confirmation page before leaving the screen.
Contact your Instructor immediately if you encounter any difficulties!
Tutorials at Blackboard's On Demand Learning Center For Students
Blackboard has provided many, brief screen-shot video tutorials that will help you learn how to navigate Blackboard Learn and use its tools and features.
Respondus LockDown Browser
The following download link is specific to Texas Tech University, as it contains pre-configured information to connect you to TTU's Blackboard.
IT Help Central