Blackboard Learn 9.1 Troubleshooting Tips
Get a Fresh Start - Close all the internet browser windows – sometimes it’s just helpful to let your browser get a fresh start! You might want to restart your computer as well.
What browser and version are you using? Check that you are using a browser supported by Blackboard Learn 9.1 SP 11.
Try using an alternate supported browser - There are many settings and software configurations that can cause one supported browser to work better than another on your computer. Internet Explorer, Firefox, Chrome and Safari have several supported browser versions.
Troubleshooting Java Issues in Blackboard - having problems with the Chat Tool? Uploading files from your computer? Opening the HTML Editor?
Internet Explorer blocks my file downloads - see instructions
Problems with eRaider, the network, or other technical difficulties! IT Help Central is available to assist with eRaider sign-in problems, browser errors, and other technical difficulties you may encounter. For technical assistance, please contact IT Help Central at (806) 742-HELP, email them at email@example.com, or visit the IT Help Central website.
Respondus LockDown Browser Student Guide: