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Managing Conflict and Colleagues: Mending the Cracks in the Ivory Tower
Monday, October 15, 2012
10:00 to 12:00
Dr. Walter H. Gmelch
Dean and Professor, School of Education
University of San Francisco

This session on conflict will focus in on three R's of creative conflict management for department chairs:

RECOGNIZE the nature and causes of conflict in higher education;
· Eight work relationships creating conflict for department chairs
· Power and influence of the department chair
· Department chair role conflict

Identify key interpersonal conflict skills and explore effective RESPONSE options;
· Five styles for handling conflict
· Advantages and disadvantages of conflict styles

Practice the art of strategic conflict RESOLUTION;
· Conflict resolution organizing questions
· “Principled” conflict resolution skills
· How to deal with difficult faculty

Walter H. Gmelch is the Dean of the School of Education at the University of San Francisco. Formerly he served as Dean of the College of Education at Iowa State University, and Interim Dean of the College of Education, Professor, and Chair of the Educational Leadership and Counseling Psychology Department at Washington State University. Currently, Walt Gmelch also serves as Director of the National Center for Academic Leadership.

Gmelch earned a Ph.D. in the Educational Executive Program from the University of California (Santa Barbara), a masters in Business Administration from the University of California (Berkeley), and a bachelors degree from Stanford University.

As educator, management consultant, university administrator, and former business executive, Gmelch has conducted research and written extensively on the topics of leadership, team development, conflict, and stress and time management. He has published numerous articles, books, and scholarly papers in national and international journals. Gmelch is author of three books on team leadership with Val Miskin (Chairing an Academic Department, 2004, Leadership Skills for Department Chairs, 2011, and Productivity Teams: Beyond Quality Circles) and two on management and stress (Coping with Faculty Stress and Beyond Stress to Effective Management). With Irene W.D. Hecht and Mary Lou Higgerson, he participated in writing The Department Chair as Academic Leader, 1999. Recently, he has co-authored four additional books on the deanship: SEASONS OF A DEAN’S LIFE (2011), COLLEGE DEANS: LEADING FROM WITHIN (2002), THE DEANS BALANCING ACT (2002) and THE CHANGING NATURE OF THE DEANSHIP (2001).

Today Gmelch is one of the leading researchers in the study of academic leaders in higher education, serving as editor of two journals and on the editorial board of a half dozen other journals including The Department Chair, Innovative Higher Education, Academic Leadership, and the Center for Academic Leadership Newsletter. During the 1990s he directed two national studies of 1,600 university department chairs in the United States, one study of 1,580 Australian department heads, another investigation of 1,000 community college chairs, and recently has completed an international study of 2,000 academic deans in Australia and America.

Gmelch has received numerous honors including a Kellogg National Fellowship, the University Council for Educational Administration Distinguished Professor Award, the Faculty Excellence Award for Research, and the Education Press Award of America. In addition, he served in the Danforth Leadership Program; has been an advisor to the Salzburg Seminar on Higher Education; and has been an Australian Research Fellow.